1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight (WFL Media Ltd) and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
7. We regret that tickets cannot be exchanged or refunded after purchase.
8. Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be
refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.
TERMS AND CONDITIONS FOR SHARED PARTY EVENTS
These terms and conditions apply to all shared party events (“Event”) hosted by Smart Christmas Parties, a trading name of Smart (Group) Limited (Company No: 03683916) (“we”, “us” or “our”).
Any references to “you”, “your” or “party organiser” shall be taken as references to those who book Events with us.
Please ensure you read these terms and conditions carefully and check the details of your booking.
Booking Terms
All published ticket prices are shown both exclusive and inclusive of VAT. Any price shown to be inclusive of VAT is calculated at the rate of 20%, and is subject to change should the prevailing VAT rate change.
A provisional booking will be held for ten days, within which time the booking details (including the name of the party organiser) and deposit must be received by us, or the provisional booking will be automatically released.
A booking will only be accepted and confirmed by us on receipt of the applicable deposit. Receipt of said deposit by us constitutes acceptance of your booking. These terms and conditions will become binding on you and us upon our confirmation of receipt of your deposit.
If guest numbers should increase following the initial booking, we will try to accommodate additional guests added to the booking, but this will be subject to availability of extra tickets and at our discretion.
Any changes made to a confirmed booking by you or your guests may only be made with the permission of the party organiser.
The final balance must be received by us at least 8 weeks prior to the Event. Non-payment of the final balance by the date due will result in cancellation of the booking and the forfeiture of any deposit paid.
We regret that we are unable to make any changes to your booking, menu choices or wine order on the day of the Event.
Booking Cancellation and Refunds
Deposits are non-refundable and non-transferable in any circumstance.
Cancellations can only be made by the party organiser and must be made in writing, either by email or post. We cannot accept cancellations over the telephone.
Cancellation charges and refunds will be calculated as follows:
If you cancel more than 56 days prior to your Event date, we will refund 100% of the ticket price, less the deposit
If you cancel more than 28 days but less than 56 days prior to your Event date we will refund 75% of the ticket price, less the deposit
If you cancel more than 14 days but less than 28 days prior to your Event date we will refund 50% of the ticket price, less the deposit
If you cancel 14 days or less prior to your Event date no refund will be given
We may cancel a booking, and will refund any advance payment received, or alternatively arrange for the booking to be transferred to another Event, if we deem that the date of the Event booked is no longer viable.
Menu and Drinks Pre-orders, and other party upgrades
There is a set menu for an Event, with a vegetarian alternative. A special dietary menu for all other dietary requirements is available upon request. A surcharge may apply for kosher meals as these have to be purchased from an external supplier.
Menu choices must be received no later than 10 days prior to your party date. If menu options are not made before this time, the set menu will be served. We cannot guarantee that changes or special requests can be accommodated after this deadline, but will endeavour to accommodate any late menu requests where reasonably possible.
We reserve the right to make changes to the advertised menu in the event of shortages in the supply of particular items, and will endeavour to ensure any substitutions are to an equivalent standard or better.
The party organiser is responsible for informing us of any specific dietary requirements or allergies. Any and all of the products on the menu may contain nut derivatives and other allergic reaction causing products. We therefore accept no responsibility whatsoever for any and all allergic reactions howsoever caused. It is the party organiser’s sole responsibility to check whether the guests have any allergies, to inform us if this is the case and to make alternative dietary arrangements.
All drink and upgrade prices are shown inclusive of VAT which is calculated at the rate of 20%, and are subject to change should the VAT rate change.
When pre-ordering drinks, vouchers, drink packages, or any other party upgrade, full payment must be received at least two weeks prior to the Event. We will make every effort to accommodate any orders placed after this time, but cannot guarantee this will be possible.
Should you wish to order the Unlimited Drinks Package, these must be purchased for all guests booked onto your party. Our Spirit Upgrade can only be bought in conjunction with the Unlimited Drinks Package, but the Spirit Upgrade does not need to be purchased for the entire party booking.
Unlimited Drinks Packages, drinks vouchers and Spirit Upgrade cannot be purchased at an Event.
Any drinks vouchers purchased are non-refundable after the Event, cannot be exchanged for cash at the Event, and are only valid for the year as stated on the drinks voucher.
At an Event, should you have any queries or issues regarding your beverage order, this must be brought to the attention of a member of our staff at the Event, as any issues not raised on the evening cannot be dealt with after the Event. We advise you take your beverage invoice as proof of purchase on the evening.
We operate a strict alcohol policy and will not serve alcohol to anyone under the age of 18. We reserve the right to request to see an official form of identification for anyone we believe to be under the age of 18. If no identification is provided, we reserve the right to remove said person from the premises if we believe they are consuming alcohol.
You or your guests may not, under any circumstances, bring your own beverages to the Event.
It is against our licence to allow beverages to be removed from the premises.
Events outside our control
We will not be liable or responsible nor accept any liability for any failure to perform, or delay in performance of, any of our obligations under this agreement if such failure or delay is caused by an act or event beyond our reasonable control including but not limited to civil war, riot, revolution, act(s) of terrorism, sabotage, storm, earthquake, flood, fire, explosion, lockouts, power failure, industrial disputes or strikes, act(s) of government or local authority, loss of liquor licence, adverse weather conditions or by any other cause not within our reasonable control.
Miscellaneous
We will make all reasonable endeavours to honour commitments, but reserve the right to amend or alter all or part of the Event package (as described on our website or in our Event brochure) to at least an equivalent standard.
While we have taken all reasonable steps to ensure that the information contained in our Event brochure, on our website and within all advertisements is accurate, we reserve the right, without accepting any liability, to amend or alter all or part of the package in the event of an error or omission. The images of the Events contained in our Event brochure are for illustrative purposes only.
We reserve the right to refuse admission, and/or to remove from an Event, any person due to that person:
acting in an improper or disorderly manner or whose condition in the opinion of our staff interferes, or is likely to interfere with, the enjoyment of the function by other participants.
bringing or using dangerous, illegal or hazardous items on the premises
bringing their own food or drinks to the premises without our prior permission
not adhering to the appropriate dress code for the Event, as published within the Event brochure and on party tickets.
We will not accept any responsibility, or be held liable, for anyone prevented from entering the Event, or asked to leave the Event, due to conduct detailed in this clause REF _Ref389559975 \r \h 5.3.
We reserve the right to review these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements.
If you wish to contact us in writing, make any complaints, or if any clause in these terms and conditions requires you to give us notice in writing you can send this to us by e-mail, by hand, or by pre-paid post to Smart (Group) Limited, 30 Maiden Lane, Covent Garden, London WC2E 7JS or alternatively at christmas@smartgroupltd.co.uk. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us when you make the booking for the Event.
General liability
All guests attending the Event, and any organisation said guest may be attending with, will be liable for any loss or damage to our property (including items hired by us) or injury to any person (including our staff) arising from their conduct at an Event, and once these terms and conditions become binding pursuant to clause REF _Ref390692728 \r \h 1.3, you shall indemnify us against any such loss or liability.
We do not accept any responsibility for loss or damage to any vehicles whilst on our premises.
Our liability
We shall not be liable to you or any third party in:
contract; or
tort (including negligence and breach of statutory duty);
or otherwise for (i) economic loss of any kind whatsoever, (ii) loss of profit, (iii) loss of business contracts, (iv) loss of revenues or anticipated profit, (v) loss of savings, (vi) damage to reputation or goodwill, (vii) special loss, (viii) indirect, incidental or exemplary loss, (ix) consequential loss or damage, or (x) unforeseeable loss.
We shall not be liable to you or any third party for any loss to the extent that loss is caused wholly or partly by breach of any of these terms and conditions by you including any breach caused by a third party.
Nothing in this clause REF _Ref389577012 \r \h 7 excludes or limits our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.
Except as expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the Events. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.
Legal Matters
We may transfer our rights and obligations under these terms and conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms and conditions.
This contract is between you and us, no other person shall have the right to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms and conditions and any contract between you and us are governed by English Law and shall be governed and interpreted in accordance with the law of England and Wales. In the unlikely event of a dispute (including non-contractual disputes and claims), the parties shall submit to the exclusive jurisdiction of the courts of England and Wales.
Dates and timings published are subject to licensing approval.
