TICKETS/BOOKING
A few things you must read and aren’t small print, sorry we just want to be clear.
A booking fee is applied to all ticket bookings
The booking fee is non-refundable.
A 15% service charge will be applied to the total amount of your ticket and food and drink consumed and served at the venue.
In the event of a ticket cancellation within 14 days of a scheduled show, a £60 charge per ticket will be incurred
A Cover Charge of £2 per person will be added to your bill at the end of the evening.
Management reserves the right to remove any guest who is intoxicated or abusive to staff.
All tickets sales are final.
It is your responsibility to check your tickets; mistakes or errors cannot always be rectified.
Refunds will not be made on tickets.
The management reserves the right to refuse admission.
All deposits are non-refundable
Should a show/performance be cancelled, we will reschedule your booking for an alternative date, or a different show at our other venues
Should you wish to move your tickets to another date and this is authorised by a member of our team, an additional booking fee will be charged.
Certain seating areas may offer a restricted view, please enquire at the time of booking. These seats may not necessarily be lower in value.
Tickets are sold subject to the venue and/or Producer’s right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.
All bookings that wish to reschedule must give a minimum of one months’ notice in order to be considered for rescheduling. Rescheduling is at our discretion.
SHARING BOOTHS/TABLES
Booths are subject to allocation as stated above, based on availability. All our Show Only, Restricted View and Premium tickets will be subject to sharing booths/tables based on party sizes and venue layout. We cannot guarantee that you will be allocated a private table.
During peak season this may also apply to VIP Best Available bookings.
ENTRY
Over 18’s only unless specified.
A maximum of one carer accompanying a guest with a disability will be permitted access without charge. Carers must produce a valid photographic carers’ ID in order to obtain admission.
It is not always possible to sit large groups together in adjoining seating although every effort will be made to do so.
Trained Security Personnel SIA Approved at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left at reception, but we cannot be held responsible for any items left with our staff.
SHOWS/PERFORMANCES
In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.
Proud reserves the right to modify the show schedule on occasion due to unforeseen circumstances. In such instances, Proud assumes no liability for any inconvenience or disappointment caused by the variance from the original schedule including refunds.
On occasion, due to circumstances outside of our control, performers who appear on the night you attend may not be as previously advertised. No liability attaches to us for any changes in the performers.
The venue is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group.
Special Effects: If you are concerned about inclusions of any special effects during any of our performances, please ask at time of booking, although the inclusion of these may not be notified until the actual performance date. Strobe lighting and haze machines are used in all the productions at our venues
Audio Video recording is strictly prohibited in all our venues by all attendees
OFFERS/DISCOUNTS/COMPETITIONS:
Occasionally the venue may offer promotions. These cannot be used in conjunction with any other promotion unless specifically provided for. Pre-purchased tickets will not be refunded and no promotion can be applied retrospectively.
Any tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day, performance or production unless specifically agreed. Tickets if found to break this rule will be cancelled immediately.
FOOD/MENUS
Menu choices must be confirmed at least 48 hours before the requested show/booking date. If the information has not be received, we will assume a choice on your behalf but accept no responsibility of its suitability to your requirements. If any individual is intolerant of or allergic to certain ingredients it is the customer’s responsibility to inform us. The menu is subject to change due to seasonal produce. You must ensure we are informed of any allergies at least one week before attending. Every effort is taken to keep ingredients separate; however please be aware that our food is made in an open kitchen and items may contain traces of other products.
Customers may not bring in their own food and/or drink into the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.
Patrons not checked in by 19:30 hrs are considered ‘no-shows’ for the purpose of catering and we are not able to guarantee that you will receive your meal. We advise anyone who is going to be late to inform us so we can do our best to accommodate you.
SPECIAL REQUIREMENTS:
We are proud to have accessible venues, however, it is best to inform us if you do require extra assistance or a table with wheelchair accessibility especially during busy performances.
SERVICE CHARGE
A discretionary 15% service charge will be applied to the total amount of your ticket and food and drink consumed and served at the venue.
GENERAL T’S AND C’S
Our management reserve the right to close earlier than the advertised.
We reserve the right for ourselves or third parties to carry out general filming and recording in and around the venue.
No responsibility may be accepted for personal property. Please be aware that extra security measures such as searches may be implemented at any time.
From time to time, show merchandise may be available. The venue cannot accept any responsibility for the sale of such merchandise.
COMPLAINTS
If for any reason you are not completely satisfied with your visit to any Proud venue, you can let us know by following our official complaints procedure as found here