The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight WFL Media Ltd and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
Tickets are issued subject to the rules and regulations of the venue.
Please check your tickets, as mistakes cannot always be rectified.
Entry is by pre-booking only. All sessions are subject to availability. There will be no session availability on the day.
Customers are allowed to redeem a maximum of one ticket per each family of five.
Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event was moved or rescheduled, the venue or promoter may set limitations around updating tickets. It is your responsibility to ascertain the date and time of any rearranged event.
The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
Every effort to admit latecomers will be made at a suitable time in the event, but admission cannot always be guaranteed.
We regret that tickets cannot be exchanged after purchase.
Tickets are subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to exchange tickets.
If this ticket is transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue. If you are no longer able to attend, please email secretsanta@hopeandglorypr.com
Tickets will be issued immediately after payment to the email address provided during booking. If you do not receive your ticket within 2 hours of booking please contact us secretsanta@hopeandglorypr.com. We’re sorry but it is not possible to amend your session after booking. If you’re unable to attend a booked session and wish to cancel it please contact us.

CONDUCT IN THE VENUE:
Management reserves the right to refuse entry or ask guests to leave if our conditions of entry are not respected.
There will be access to a toilet on site.
The venue is wheelchair accessible but a section is not motorised wheelchair accessible. Anyone with a motorised wheelchair should specify this when booking and we will make adjustments to their experience. If you have any further questions and queries on this, please direct them to secretsanta@hopeandglorypr.com
The venue operates a No Smoking Policy.
The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
All minors under 18 must be accompanied by an adult.
One ticket will allow entry for one family, which includes up to five
All adults are responsible for their children’s safety on site.
For the donations, the team on site can take payments via card payments or online using QR codes.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

Promoter: Action for Children. Registered address, 3 The Boulevard, Ascot Road, Watford, WD18 8AG. Action for Children is a charity 1097940/SC038092 and a company limited by guarantee England and Wales No. 04764232.