1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight WFL Media Ltd and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
7. We regret that tickets cannot be exchanged or refunded after purchase.
8. Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be
refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are 18 years of age and over. Identification may be required.
13. Please note the boat has a strict boarding time. The boat will leave after this time and we are unable to board guests after this time. Please arrive at Tower Pier in sufficient time.
14. If weather, tidal, or any other reasons the Captain considers it necessary, to vary the scheduled trip, his decision will be final.
15. The Captain has the right to refuse passage to any person or persons , the reasons for such refusal need not be stated, but will be in the interests of the owners, vessels, persons and crew embarked.
16. Guests are advised to wear low heeled suitable footwear, preferably rubber soled, whilst on board the vessel.
17. We have no control over any incidents that happen on the river that may cause a delay to the planned return time and do not accept any liabilities for expenses incurred and refunds will not be permitted.
18. Please note the boat has a strict boarding time. The boat will leave after this time and we are unable to board guests after this time.
19. Please be aware that you will be refused entry on the boat if you appear in any way to have consumed too much alcohol or drugs.
20. When queuing, alcohol is not permitted to be consumed. Please do not turn up drinking. There is a zero tolerance to drugs. The Security reserve the right to confiscate any items found and refuse boarding. No refunds will be given. It is recommended people have photo ID. Under 18yrs are NOT permitted unless otherwise agreed with the Company. Those deemed to look under 25yrs, are likely to be subjected to ID checks.
21. When queuing, we ask passengers to be orderly and respectful towards other passengers, the
neighbouring businesses and residents. These are private venues/land and their entrances are not to be blocked, nor are their customer to be disturbed.
22. The area around the Tower of London is a World Heritage Site and is very busy with tourists/families and sometimes School children. We therefore request that you give consideration to this and behave appropriately.
23. The boat cannot wait for latecomers. It is your responsibility to be there on time. If you miss the boat, there is nothing the Pier Controller can do. They are independent to the boat and must be able to carry on with their duties controlling the Pier. It may be the boat is required to return earlier or leave later than advertised due to safety or pier rules. Refunds or partial refunds will not be issued.
AT THE END OF THE EVENT
24. No drinks are permitted to be taken off the boat.
25. It is essential that passengers vacate the Pier orderly and respectfully to the neighbouring business and residents, especially when late and night. We request that you disperse the immediate area at the top of the pier promptly. Any damage or disturbance will not be tolerated. Passengers are to be aware that there is CCTV.