London Bar Bus

The London Bar Bus is operated by Tootbus London.
The London Bar Bus is a unique experience which transports guests to a magical rooftop bar...on a bus.
Enjoy stunning views of the capital on a 90minute journey with the option to enjoy a few drinks whilst doing so.

These terms and conditions are specific to The London Bar Bus experience, and are in addition to our general terms and conditions which are available to read on our website: https://www.tootbus.com/en/page/general-terms-and-conditions

Bookings / Amendments
All sales are final and are non refundable. In the event that you need to change the date or time of your booking, please contact our Customer Service team.
Changes can be made up until 48 hours before departure date subject to an admin fee of £10 per booking.
We operate a strict 18+ policy.

Supply of Alcohol / Age Verification
It is illegal to supply alcohol to anyone under the age of 18.
We operate a strict “Challenge 25” policy and we will ask for photo ID to verify your age if you appear to be under 25. We are unable to offer refunds if you are unable to provide suitable ID, if required, when boarding. Acceptable forms of ID are: Photo Driving License, Passport or proof of age card with PASS hologram.

Seating
We cannot guarantee seating in specific areas of the bus. We will try our best to accommodate groups of 4+ on one of our booth tables, subject to availability. If your group is split over two tables, we will endeavour to sit you on tables adjacent to each other. If you book separately to the rest of your group, please contact us so we can try to sit you all together.

Please advise us of any special requests at the time of booking and we will do our best to accommodate your needs.

Stag / Hen Parties
We only accept stag/hen parties on private hire services. Please contact our Customer Service team for more details by emailing event@tootbus.com or calling +44 208 877 1722.

Cancellations
All sales are final and non refundable. In the unlikely event that we need to cancel your tour a full refund will be made onto the payment card that was used for the booking. A 15% discount will also be offered against a future booking.

Arrival for your London Bar Bus experience
Public transport and traffic in London can be unpredictable, please ensure you arrive 15 minutes before your arrival time to avoid missing your departure.
The bus cannot wait for latecomers and refunds will not be given in the event of a “no show”.
Please ensure you bring your vouchers for both the tour and drinks packages if applicable either printed or downloaded on your mobile phone.

Challenge 25
If you’re lucky enough to look under 25, you will be asked to show either valid drivers license, passport or valid photo ID with the Pass hologram upon boarding the bus.

Drinks Packages:
Drinks Packages are non-refundable but any unopened drinks not consumed during the experience may be taken with you.
If you are unable to provide valid photo ID if requested and you have purchased an alcoholic drinks package, we will substitute your drinks for soft drinks. No refund will be made.
Drinking water will be available free of charge during the experience, please just ask your host.
We reserve the right to substitute drinks within our packages for a similar product to that which was advertised at the time of booking.

Once on-board:
The experience is 90minutes approx. Tootbus London shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.
The route may change due to operational constraints - e.g. road closures due to events or protests.
Please note there is no tour commentary. Your hosts will however be more than happy to answer any questions you have during the experience.
The British weather can be unpredictable but the show must go on! Please come prepared if the weather is not looking good - there will also be a limited amount of wet-weather gear available to borrow on-board.

Health and Safety:
Please stay in your seat during the tour and keep arms inside the bus.
No smoking or vaping is allowed on-board the bus at any time.
Tootbus London is working with the government to ensure all safety protocols are followed while boarding, on board and departing The London Bar Bus,
Please ensure you follow and adhere to all directions given to you from our trained staff members and signage.

Behaviour:
We ask that you are respectful of other guests during the experience.
We will refuse carriage to anyone who appears to be intoxicated or under the influence of drugs.
We will not tolerate abusive, rude or threatening behaviour towards our staff or guests, and reserve the right to eject anyone during the tour. No refunds will be given under these circumstances.

Facilities:
If you need to leave the bus at any time please speak to your host. Your driver will pull over when it is legal and safe to do so.
If you leave the bus at any point we will not be able to wait for your return.
Complimentary Wi-Fi is provided on-board the bus and has no commercial value. No refund is available if the Wi-Fi does not operate.

Accessibility
Tootbus London prides itself on having a fully wheelchair accessible fleet of buses.
The London Bar Bus has space for 1 wheelchair on the lower deck. Please contact the customer service team directly to book.
For recipients of Disability Living Allowance, we offer a 30% discount on all our tours for yourself plus one carer. Please contact our Customer Care team for more details.
Due to limited storage space please only bring small bags with you. Items will need to stowed under your table or chair.
We can not guarantee storage space for large items such as pushchairs or suitcases. Please avoid bringing large items with you. Please note there are no storage facilities at the bus departure point.

No pets except assistance dogs allowed on-board.